Privacy Policy
Last updated 31 Oct 2026
Effective Date: 31 October 2026
1. INTRODUCTION
Urban India Foods Company ("UIFC", "Company", "We", "Us" or "Our") respects the privacy and confidentiality of individuals and businesses accessing our website, online ordering platform and related digital services.
This Privacy Policy explains how we collect, use, store, process, disclose and protect information provided by users of our website and online ordering platform.
Our platform primarily facilitates business-to-business (B2B) transactions, including raw-material ordering, product procurement, order management and supply-chain services for authorised franchisees and business customers.
By accessing or using our website or platform, you acknowledge that you have read and understood this Privacy Policy.
2. INFORMATION WE COLLECT
We may collect the following categories of information:
A. Personal Information
Full name.
Mobile number.
Email address.
Communication address.
Designation and business role.
Account login information.
B. Business Information
Business or franchise name.
Store name and location.
Business address.
GSTIN and other applicable registration details.
Authorised representative details.
Business transaction information.
C. Transaction Information
Product and raw-material orders.
Order history.
Invoices and billing information.
Payment status and transaction references.
Delivery and dispatch details.
Complaints and service requests.
D. Technical Information
IP address.
Browser and device information.
Website usage information.
Login timestamps.
Cookies and similar technologies.
3. PURPOSE OF INFORMATION COLLECTION
The information collected may be used for:
Creating and managing user accounts.
Verifying franchisee and business customer identities.
Processing raw-material orders.
Generating invoices and transaction records.
Managing payments and outstanding balances.
Coordinating dispatch and delivery.
Communicating order updates and service notifications.
Providing customer and franchisee support.
Maintaining business records.
Preventing fraudulent or unauthorised activities.
Improving our website and ordering platform.
Complying with applicable legal and regulatory requirements.
4. INFORMATION SHARING
UIFC does not sell personal information to third parties.
Information may be shared with authorised parties where necessary for legitimate business operations, including:
Payment gateway providers.
Banks and financial institutions.
Logistics and delivery partners.
Technology and software service providers.
Accounting and business management service providers.
Government authorities, regulators or law enforcement agencies where legally required.
Such sharing will be limited to information reasonably necessary for the relevant purpose.
5. PAYMENT INFORMATION
Payments made through our online platform may be processed by authorised third-party payment gateway providers.
UIFC does not intend to store complete debit card, credit card, UPI PIN or banking authentication credentials on its own servers.
Payment processing will be subject to the respective payment service provider's terms and privacy policies.
6. DATA SECURITY
We take reasonable technical and organisational measures to protect information against unauthorised access, data theft, accidental loss, unauthorised disclosure, improper alteration and misuse.
However, no internet-based platform or electronic storage system can be guaranteed to be completely secure.
Users are responsible for maintaining the confidentiality of their login credentials and passwords.
7. DATA RETENTION
UIFC may retain information for as long as reasonably necessary for providing services, maintaining business and transaction records, accounting and taxation purposes, resolving disputes and meeting legal and regulatory obligations.
Information that is no longer required may be deleted, anonymised or securely disposed of, subject to applicable law.
8. COOKIES
Our website may use cookies and similar technologies to improve website functionality, remember user preferences, maintain login sessions, analyse website performance and improve user experience.
Users may manage cookies through their browser settings. Disabling certain cookies may affect website functionality.
9. USER RIGHTS
Subject to applicable laws and their effective dates, individuals may have rights relating to their personal information, including:
Requesting information about personal data processing.
Requesting correction of inaccurate information.
Requesting deletion where legally permissible.
Withdrawing consent where processing is based on consent.
Raising grievances regarding personal data processing.
Requests may be submitted using the contact details provided below.
10. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, payment gateways or external services.
UIFC is not responsible for the privacy practices, security policies or content of such third-party websites.
Users are encouraged to review the applicable privacy policies before sharing information.
11. CHILDREN'S PRIVACY
Our website and ordering platform are intended for business users and authorised representatives.
We do not knowingly design our services to collect personal information directly from children.
12. CHANGES TO THIS PRIVACY POLICY
UIFC reserves the right to modify or update this Privacy Policy from time to time.
Any changes will be published on our website with the revised effective date.
13. GRIEVANCE REDRESSAL
For privacy-related queries, requests or complaints, users may contact:
Urban India Foods Company
Registered Office:
318, Sairam Industrial Vibhag 1,
Near Amizara Residency, Bamroli,
Surat – 394221, Gujarat, India.
Contact Number: +91 83205 14020
Grievance Email: sanjay@urbanindiafoodscompany.com
14. GOVERNING LAW AND JURISDICTION
This Privacy Policy shall be governed by the laws applicable in India.
Subject to applicable law, courts of competent jurisdiction at Surat, Gujarat, India, shall have jurisdiction over disputes arising in connection with this Privacy Policy.